Terms of Service

By placing an order in person, over the phone or by email, customers are bound to the following ‘Cleaners in a Click’ Terms and Conditions:

 

1. SERVICES

By placing an order over the phone and by email customers are bound to the following ‘Cleaners in a Click’ Terms and Conditions:

1. REGULAR DOMESTIC CLEANING

1.1: ‘Cleaners in a Click’ fees are payable by the client in advance. These will be paid into our nominated account as per cleaning schedule.

1.2: ‘Cleaners in a Click’ reserves the right to suspend cleaning services if payments are missing at the time of placing the order.

1.3: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that the cleaner may discuss a variation on the planned duration if, in practise, it appears to be required.

1.4: ‘Cleaners in a Click’  agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with ‘Cleaners in a Click’. Any cleaning equipment provided by the customer, should be safe and in full working order.

1.5: If collection of keys is required from a location outside the postal code area charges may apply.

1.6: ‘Cleaners in a Click’ will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

1.7: Three month minimum contract length applies for all Regular Cleaning Services.

1.8: All the cleaners working for us have been fully screened through a personal interview and checking of references and employment history.

1.9: The Client must allow the cleaner access to hot water and power.

1.10: By entering under this Terms and Conditions with ‘‘Cleaners in a Click’ ‘, after the termination of the cleaning service providing by ‘‘Cleaners in a Click’ ‘, the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by ‘‘Cleaners in a Click’ ‘. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is €250.

1.11: In case of a complaint, ‘Cleaners in a Click’ requires to be notified within 24 hours after completion of the cleaning work.

1.12: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

 

2. END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING / PROFESSIONAL CLEAN / AFTER PARTY CLEAN (Add in bio-hazard clean)

2.1: ‘Cleaners in a Click’ reserves the right to amend the initial quotation, should the client’s original requirements change.

2.2: If collection of keys is required from a location outside the local area, a transport fee will apply.

2.3: The Client must allow the cleaner access to hot water and power.

2.4:‘Cleaners in a Click’ will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.

2.5: ‘Cleaners in a Click’ will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own

2.6: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer’s house. Please note that duration may vary therefore a degree of flexibility is required.

2.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.

2.8 In case of a complaint, ‘Cleaners in a Click’ requires to be notified within 24 hours after completion of the cleaning work.

 

3. PAYMENTS

3.1: Payment is requested on advance on the day of the cleaning session.

3.2: Payment can be made online via the website or by contacting our office directly.

3.3: Payment can be made with debit or credit card via an app. ‘Cleaners in a Click’ will not share the customer’s card details with a third party.

 

4. COMPLAINTS & CLAIMS

4.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.

4.2: ‘Cleaners in a Click’ may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.

4.4: ‘Cleaners in a Click’ may take up to 7 working days to respond to a complaint.

4.6: Complaints are accepted verbally over the phone and in writing (letter, email or fax). Complaints must be reported on completion or in the following 24-hour.

4.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.

4.8: Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a €100 per household liability limit.

4.9: ‘Cleaners in a Click’ agrees to keep all customers’ information confidential.

4.10: In case of damage ‘Cleaners in a Click’ will repair the item at its cost. If the item cannot be repaired ‘Cleaners in a Click’ will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Cleaners in a Click’s source upon payment of cleaning services rendered.

 

5. INSURANCE

5.1: ‘Cleaners in a Click’ has Public liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of ‘Cleaners in a Click’, reported within 24 hours of service date.

 

6. CUSTOMER SATISFACTION

6.1: Customer understands that he/she is not entitled to any refunds.

6.2: If the customer is not completely satisfied with a cleaning job, ‘‘Cleaners in a Click’ ‘ will re-clean any areas and items to customer’s satisfaction. Therefore customer must allow the cleaner to be returned.

6.3: Customer may be present at all times during the recovery-clean. ‘Cleaners in a Click’ reserves the right not to return a cleaner more than once.

 

7. LIABILITY

7.1: ‘Cleaners in a Click’ reserves the right not to be liable for:

7.2: Completing tasks which are not stated on our task list;

7.3: Cleaning jobs not complete due to the lack of  hot water or power;

7.4: Third party entering or present at the customer’s premises during the cleaning process;

7.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;

7.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;

7.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.

7.9: If the customer has got items which need special cleaning methods and special cleaning detergents, ‘‘Cleaners in a Click’ ‘ reserves the right to refuse the provision of the cleaning detergents.

7.10: ‘‘Cleaners in a Click’ ‘ will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;

 

8. CANCELLATIONS

8.1: REGULAR DOMESTIC CLEANING

8.2: Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.

8.3: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.

8.4: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer’s keys.

8.5: Customer may terminate the cleaning service by giving 4 weeks (28 days) advanced notice in writing and specifying the last cleaning date and give reason.

 

8.6: END OF TENANCY CLEANING/ SPRING CLEANING / AFTER PARTY CLEAN/COMMERCIAL CLEANING.

8.7: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

 

8.10: AFTER BUILDERS CLEANING:

8.11: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

8.12: ONE OFF GENERAL CLEANING:

8.13: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.

 

9. AFTER CANCELLATION OF THE CLEANING SERVICE

9.1: By entering into a service agreement with ‘Cleaners in a Click’, the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by ‘Cleaners in a Click’. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of €250.

 

These terms and conditions shall be governed by the relevant Irish law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of Ireland. ‘Cleaners in a Click’ reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates