Privacy Policy

Who we are

This website is operated by Galuck Ltd, Part of the FM Services Group, company number 581922. Our registered office address is at C9 Enterprise Fund Business Centre, Lisnennan, Letterkenny, Co Donegal. At ‘Cleaners in a Click’, we are committed to maintaining the trust and confidence of our website visitors. We do not sell, rent or trade email lists with other companies and businesses for marketing purposes. This Privacy Policy will provide detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.  

 

Types of data we collect

Cookies Policy What are cookies? Cookies are very small text files that are stored on your computer when you visit some websites. We use a combination of session cookies and persistent cookies in order to track how you use and experience our website, build anonymous statistical data about how our website is performing, and to power the personalisation of website content to you. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.   Cookies used on the Website The types of cookie you can expect to see in use on our website are from: Google Analytics – statistical analysis of website performance You can choose to accept or decline cookies in your browser settings. Declining the use of cookies may prevent you from taking full advantage of the website.  

 

Mailing Lists

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses. We use a third-party provider, [insert email provider], to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see [insert email provider]’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing [insert email contact].  

 

Your Personal Data

Access to your personal information You have the right to view, amend, or delete the personal information that we hold about you. To request access please email [insert email contact] using the email address we hold for you or otherwise proving your identity. We will provide the information free of charge and within one month, except in the event that the request is unfounded, excessive or repetitive, in which case we reserve the right to charge a proportionate administration fee or refuse.   Rectification of personal information If any of the information we hold on you is inaccurate or incomplete, you make ask us to correct or complete it at any time.   Your right of erasure, or to be forgotten You may request the deletion of any email we hold on you at any time. Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. This means that we will also lose record of you having ever been on our systems, including any previous instructions you have given us opting out of specific emails types. If you re-join our systems, by voluntarily providing your personal information, you will appear to us as a completely new data subject. This does not affect your other rights in any way. To request deletion of your personal information, contact [insert email contact] using the email address we hold for you or otherwise proving your identity.   Links to Other Websites This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.  

 

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processor we work with is Stripe. Their Privacy Policy can be viewed at https://stripe.com/us/privacy

 

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.   Changes to this Privacy Policy ‘Cleaners in a Click’ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/02/20.